Loss Prevention Partner

At a glance
Due to working regulations, applicants must be 18 years or over to apply.
The salary range for this role is set at £24,400 - £32,000
This position is a permanent contract and will work on a rota basis
covering a variety of shifts, including evenings and weekends.
About the role
As a Loss Prevention Partner (LPP) in our Profit Protection team, you will
add value to the efficiency and profitability of John Lewis & Partners. In
this role, you will:

• Mitigate the risk of malicious harm to Partners and Customers;

• Manage shrinkage performance within budget and risk appetite.

You will play a key role in a John Lewis branch, by investigating trends
and reporting on key themes, thoroughly investigating shrinkage to protect
our profit. You'll protect your fellow Partners and customers, patrolling
the shop floor to deter potential theft and monitoring CCTV for signs of
suspicious behaviour.
The role will address all aspects of Shrinkage, including, though not
exclusive to, external and internal dishonesty, procedural failure, and
administrative error within the John Lewis Partnership.
You will need to be confident and reassuring to be able to de-escalate
conflict situations in the branch professionally. You will raise awareness
of all aspects of shrinkage by supporting and coaching fellow Partners.
What do our Loss Prevention Partners enjoy about their role?
“The LPP role is very rewarding. We are there to protect Partners and
customers alike; it's about giving great customer service when patrolling
the shop floor, building relationships within the branch, and generally
being there to support others. The wider LPP community offers great support
when in need. Being part of a great team myself, we work closely together
as well as with the local police in the community. I enjoy investigations,
whether it's looking into shop theft or stock issues, or even helping
customers around the store.”
Kate, Loss Prevention Partner
“You really feel that you are doing something for others, and working in a
Partnership gives you a sense of belonging.”
Tim, Loss Prevention Partner
Will I receive training?
You will receive full and comprehensive training in the first few weeks of
starting in your new role. If you do not have previous experience in this
role, don’t worry we will provide all the training you need.
You can find out more about this role from our Profit Protection Area
Manager Kelly by watching this short video here
!
To view the job outline:
External candidates - please view via the attachment
Internal candidates - please view the job outline in this folder here
using your internal email address only
Essential skills you’ll need

• Strong communication skills

• Attention to detail/accuracy

• Good customer service skills

Desirable

• Previous experience in a Loss Prevention role

• Previous experience in a customer facing environment

Benefits of the Partnership and the role

• Excellent work life balance, including focus on well being and our

market leading equal parenthood leave Policy
️ - Full time working holiday entitlement of 22 days holiday, plus bank
holidays (increasing to up to 30 days based on length of service)

• Defined Contribution pension scheme where your contributions will be

matched by the Partnership (up to 8% of pay). After three years’ service,
you’ll receive an additional Partnership contribution of 4% of pay,
regardless of whether you pay in or not

• You’ll get Partnership discount in store and online once you complete

three months Earning Membership. That’s 25% off in John Lewis & Partners
(12% off electrical products) and 20% in Waitrose & Partners. You’ll also
be able to nominate someone you live with to share your discount

• Simple cycle to work support scheme

• We’re really proud of our exclusive hotels based in some of Britain’s

most beautiful areas and once you’ve been with us for three months, you’re
welcome to explore them
- To learn more about our Benefits, please visit -
https://www.jlpjobs.com/about/benefits/
Find out more about the extensive range of exciting benefits that you could
enjoy when you join us on our website under About the Partnership;
Benefits.
Next Steps:
With the potential need to detain or ban individuals committing criminal
offences, this role requires applicants to be over the age of 18.
This role is subject to the following pre-employment screening: 5 year
reference check, Basic Disclosure and 5 year financial probity.
The application form consists of a CV upload followed by application
questions. Please ensure you refresh the page each time you complete a task
to ensure you complete everything that you need to in time. (If internal,
check your Workday notifications and see further guidance on the PDW under
"Internal application process").
We occasionally close vacancies early in the event that we receive a
high volume of applications. Therefore, we recommend that you apply early.
You'll be asked about any adjustments you might need to support the
recruitment process. Let us know, and we'll be sure to discuss it with you.
Thanks for your patience in the meantime and for showing an interest in
joining JLP.
For internal use only:
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