Maintenance Operative

Best of Suffolk are welcoming the opportunity to take up a new challenge as our latest Maintenance Operative at our Badingham offices, showcasing your attention to detail, team-work and adaptability to assist in all aspects of managing and delivering good quality and reliable upkeep of our managed services properties.
?? Paying a salary between £22,000 and £26,000 per annum working 37.5 hours per week, Monday to Saturday, 9am-5.30pm (5 days over 6 with Saturday off on a shift rota basis)
?? Plus access to our annual STIP scheme up to 10% of your salary
�?? 33 days annual leave including bank holidays
�? Plus an additional day off for your Birthday
?? Plus an additional two volunteering days per year
�? An enhanced maternity and paternity policy
?? Personal development and opportunities to be recognised
�? Study support for additional qualifications, courses and accreditations
?? Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
You will be responsible for managing and delivering good quality and reliable upkeep of our managed services properties.
Focusing on customer and owner satisfaction through a timely response and consistent performance with resolving issues within their scope and schedule of works, you will be the prime contact for all matters hands on and work very closely with the guests and property owners to effect swift resolutions to issues that arise. As well as offering an extra paid service to non-managed owners for any Maintenance works.
Hours: Monday to Saturday, 9am-5.30pm (5 days over 6 with Saturday off on a shift rota basis). In addition, coverage of our emergency out-of-hours telephone on completion of successful probation in rotation with the rest of the team, paid at £50.00 per day.

• Resolving and reacting to guest complaints and providing a satisfactory outcome to any maintenance situations which arise at properties
• Resolving the daily schedule of tasks that are given to you.
• Where repairs cannot be self-delivered, you will liaise with the responsible person to source appropriately experienced and qualified contractors.
• Recording information accurately and processing jobs completed via the companies KEA system
• Carry out regular, periodic checks of the properties, including Property Inspection and maintenance checks, record the findings using the online management system.
• Working closely with our owners and guests, either by telephone or face-to-face, on a daily basis to ensure they are receiving the support they need.
• Monitor and set the heating and hot water controls in line with seasonal changes.
• Compliance with all Health & Safety, company legislative policies applicable to the operating environment.
• Maintain the company vehicle to a high standard, making and recording regular checks and reporting any faults in a timely fashion.
• Ensuring your vehicle is adequately stocked and you have all the tools and equipment you require to complete the task in hand.
• Addressing any Winter property improvement projects - decorating and other maintenance required
• Supporting our QA's from time-to-time by completing thorough property checks to keep our properties in tip top shape all year around
• Processing of any Business expenses, through the companies Concur system in a timely manner
• Sorting and arranging any refuse collections as required

We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:

• Knowledge of general maintenance and trade skills to a high standard
• Will have one or more of the following Trade skills: Carpentry, Plumbing, Electrician, Gas Engineer, Plasterer or painter and decorator
• Ability to react quickly and effectively to emergency situations within remit
• Ability to problem solve
• Good communication skills to be able to liaise effectively with both owners and guests
• Full clean driving licence
• Good IT skills

• Professional Trade qualifications
• Experience and an understanding of building systems e.g. boilers, security and fire alarms
• Good knowledge of the local area
• Holiday let/hospitality industry experience in a similar Role
• Knowledge of Health & Safety responsibilities for holiday letting
• Good customer service standards