Address
Form of work
Salary- Delivers an excellent standard of customer service and achieves high levels of customer satisfaction.
- Diagnoses and specifies repairs effectively
- Manages the delivery of void repairs.
- Contributes to strategic asset management work and investment planning.
- Collaborates with Area Team colleagues to maximise the performance of assets and ensure tenancy and neighbourhood sustainability.
Enables customers to engage with the organisation and influence how services and improvements are provided and delivered to consistently high standards
To contribute to the effective running of the Customer Service Team and to participate in a culture of continuous improvement. To include offering support, guidance, encouragement and imparting knowledge to apprentices
Consistently meet the organisation's strengths in your day to day work
Work within the organisation's Health and Safety policies and procedures taking personal responsibility for your own wellbeing
Work within the VfM policy and consider wider business sense in all aspects of your role
Provide and maintain excellent standards of customer care in accordance with the organisation's Customer Service and Equality and Diversity policies
Work within the culture and values of the organisation and promote the reputation of the client at external events and meetings
Be responsible for your own learning and development, participate actively in identified training and engage with the performance management system
Communicate effectively and work productively with all colleagues
Ensure that all work fulfils the Association's legal and statutory obligations (eg Health and Safety at Work Regulations, Building Regulations, Gas Safety Regulations and Equality Legislation)
Work within the Risk Management Framework Policy ensuring that you are aware of, and support the operation of internal controls relevant to your area of responsibility.
Knowledge and experience :-
NAT FED SOR Experience
Experience of customer facing service, meeting the requirements of a diverse range of customers Experience of diagnosing and managing repairs to residential property Experience of carrying out administrative tasks to a high level of accuracy and quality Understanding of the principles of Value for Money Good knowledge of computerised systems
