Manage Service Analyst

Join a dynamic team as a Managed Services Specialist.
Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams.

Make an impact in a thriving environment where your expertise shapes superior service delivery.

Roles Responsibilities

• Support the internal software.


• Facilitating communication between data centres and customers.


• Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication


• Meeting operational SLA's


• Support the Head of Enterprise Operations with daily processing responsibilities, including:


• Supervising, verifying, and finalising daily processing and batch tasks.


• Generating Control Reports to validate the conclusion of business cycles.


• Collaborating with both direct and banking partner clients to ensure business.

What you'll need

• Experience within a support background.


• ITIL Knowledge (V3 or V4) within Service Management.


• SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills


• Understanding of Relational Databases.


• PowerShell experience beneficial

Sound like something you'd be keen to find out more about? Great - drop us an application & we'll aim to review this asap.
If you look like a potentially good fit, we'll give you a call to chat through the role in a bit more depth & discuss next steps.

You can also directly contact Rebekah Lamont at 0131 270 6622 or rlamont@fpsg.com

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process