Address
Form of work
SalaryKey Responsibilities:
- Answer incoming calls from customers to provide assistance, resolve issues, and answer inquiries about products and services.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Assist with order processing, account updates, and other customer service tasks as needed.
- Follow call centre scripts and guidelines to ensure consistency and quality in customer interactions.
- Collaborate with team members and other departments to resolve complex issues and improve customer experience.
- Stay up-to-date with company products, services, policies, and procedures.
- Meet or exceed performance metrics and targets for call handling, resolution time, and customer satisfaction.
Qualifications:
- Previous experience in a call centre or customer service role is preferred.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer systems and call centre software.
- Ability to handle high call volumes and work in a fast-paced environment.
- Positive attitude, patience, and a professional demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays if required.
What We Offer:
- Competitive salary and benefits package.
- Comprehensive training and ongoing support to help you succeed in your role.
- Opportunities for career advancement within the company.
- A positive and collaborative work environment.
- Employee recognition programs and performance incentives.
Job Type: Full-time
Pay: From £24,876.00 per year
Benefits:
- Company events
- On-site parking
- Paid volunteer time
- Transport links
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 07/07/2024
