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SalaryAbout the Role
Southend Medical Centre has an opportunity for a Medical Administrator/ receptionist to join our team on a part-time basis, for 5.5 hours per day Monday -Friday (27.5 hours per week). The surgery is open Monday -Friday 8am -6.30pm, applicants must be available during these times and rotas are issued on a monthly basis.
Duties can include but are not limited to:
- Meeting and greeting our patients in a friendly, approachable, and welcoming manner.
- Answering the telephone and booking appointments along with signposting patients to the most suitable service for them.
- Dealing with patient queries on the telephone and face-to-face.
- Liaising, and building relationships, with all departments and external organisations, in accordance with current policies and guidelines.
- Always communicating effectively and efficiently.
- Processing workflow, correspondence and A&E documents, along with daily post.
- Registrations & deductions, along with movement of records.
- Summarising.
About the Candidate
- Demonstrate excellent customer service.
- Be a team player and enjoy working in a positive work culture.
- Act with integrity.
- Have strong communication skills and attention to detail.
- Understand the need for, and have the ability to adhere to our patient confidentiality policy.
- Be competent and experienced with using computers
- General Practice experience and knowledge of SystmOne is desirable.
About Us
Southend Medical Centre is a 7,200 patient practice with a friendly team that strives to provide an outstanding service to its patients by using our shared expertise to tackle the challenges of general practice today.
We are proud to be a multi-cultural surgery, we have been accredited with several awards including our Pride in practice LGBTQIA+ Gold award, our Veterans Friendly Practice award, our Dementia Awareness Practice award, our Trauma Informed surgery accreditation and were finalist in the Impact Awards Practice of the Year 2023. We hold patient care at the forefront of our minds and we fly the flag for the future of healthcare by being a training and research studies practice.
If you have excellent customer service skills and feel you are the right candidate to join our amazing team, please get in touch.
