Address
Form of workDeal with all general enquiries efficiently and courteously and when necessary in private. Explain procedures and make new and follow-up appointments by booking, cancelling and rearranging appointments Answering phones in a timely manner Processing telephone requests and in person requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Opening post and allocating documents as per practice protocols and processes. Dealing with prescriptions requests within the timeframe standard set. Liaising with local hospitals, pharmacies and other health care professionals as required Take messages, ensuring accuracy of detail and prompt appropriate delivery Daily management of tasks and patient notes Chasing up results for patients and dealing with urgent results for the GPs Printing blood forms and completion of any other forms as necessary Chaperoning patients as and when required Safely handling / processing samples received from patients following practice protocols Attending mandatory training sessions Accept payment and issue receipts for relevant charges for private (non General Medical Services) services Provide support in achieving the Practice Targets such as QOF Maintaining full familiarity of the appointment system and request training where necessary Registering new patients within the timeframe standard set. Maintaining patient records up to date mainly contact numbers and address within timeframe as prescribed by the practices policy Cover reception front of house namely checking in patient for clinics and dealing with any requests whilst adopting relevant triaging protocol Dealing with any queries from clinicians in a timely manner Attending team meetings Ensure adequate amount of forms/documents are maintained at the front desk for an efficient front desk customer care process Ensure doors are locked at end of closing shifts Any other duties considered appropriate to the role.
