Medical Receptionist

The successful candidate will possess the

following:

· Have excellent communication skills

· Work well independently and within a team

· Possess the ability to handle challenging situations in a demanding

environment

· Be able to handle difficult situations

· Work well under pressure.

As a Practice Receptionist, you will cover a wide range of roles and previous experience working in general practice along with SystmOne experience is desirable, however full training will be provided.

The practice holds regular team meetings and training sessions which you are encouraged to attend.

As part of our commitment to you, we already have an established career development plan which you will be supported to work through. We also offer a range of teaching and training opportunities throughout the year aligned with a competitive benefits package. The practice supports the NHS pension scheme.

Forest Medical Group is a two-site practice with a current population of over 15,000 patients. The practice has an excellent complement of clinical staff including 7 GP partners, 2 salaried GP’s as well as Nurse Practitioners, Practice Nurses, Nursing Associates, Physician Associates, Clinical Pharmacist, Health Care Support Workers and Phlebotomy services as well as a team of Reception and Administrative staff.

As a practice we are an intrinsic part of the North Blaby Primary Care Network which allows us wider opportunities to support our patient group via mental health and musculoskeletal physiotherapy practitioners, midwifes and social prescribers.

We are also a teaching Practice affiliated with the University of Leicester and Jubilee training Academy for the teaching of medical students, Foundation Doctors and Registrars.

We are a SystmOne practice which lends itself to a proactive approach with a dynamic team aligned to our practice core values. The Warren Lane practice has undergone an extensive refurbishment and comprises of 11 clinical rooms, 1pre-assessment room and 1 minor operations room. It also boasts 2 staff break out

rooms, 3 open office suites and a fully equipped conference room allowing practice meetings, PLT sessions,

video conferencing as well as virtual and face-to-face teaching. Our Forest House practice has 7 clinical rooms, as well as an office space and 1 break out room.

Main duties & Responsibilities

1. Using SystmOne and Microsoft Office applications

2. Providing the first point of contact for patients both face to face and by telephone, recognising

an emergency situation / alternative method of communication if required

3. Answering telephone calls

4. Triaging patients for same day appointments and signposting to appropriate clinician /

service

5. Booking/ cancelling / rearranging patient appointments and dealing with patient

queries

6. Message taking for all members of the surgery healthcare team

7. Opening and sorting the daily post

8. Chaperoning for clinicians when required

9. Preparing patient repeat prescription requests and issuing of signed prescriptions

10. Receive/ Action electronic patient tasks

11. Processing electronic patient referrals to secondary care and other providers via the e-referral service

12. Communicating with patients as required ensuring confidentiality is maintained at all times

13. Photocopying, filing & scanning

14. Ensure accurate completion of patient registration documents

15. Recording all home visit requests

16. Performing any other administrative duties as required

17. Opening and Closing of the surgery with another team member – following the opening

& closing procedure to including setting the alarm & ensuring all

computers are switched off

18. Ensuring that colleagues are aware of unresolved urgent matters

19. Attend any required surgery meetings / training and e-learning

20. Maintain a tidy reception area, waiting room & staff kitchen area

21. Providing holiday and sickness cover for colleagues

N.B. The practice is continually developing, therefore duties of all staff are likely to change – an adaptable approach is therefore required.

Training and development will be available for the right candidate. Salary will be dependent upon experience. If you would like any further information please do not hesitate to call on 0116 2898111 and ask for Gary Mitchell for an informal chat.

Work remotely

• No

Job Types: Full-time, Part-time, Permanent

COVID-19 considerations:
Successful candidates will need to wear a mask when working in the practice & need to receive a COVID-19 vaccination.

Job Types: Full-time, Permanent

Salary: £11.59-£12.00 per hour

Expected hours: 35 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking

Schedule:

• Day shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 07/04/2024
Expected start date: 06/05/2024