Medical Receptionist

To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times. To cover the front reception desk to deal with patient's face to face. Booking, cancelling, amending patient's appointments using EMIS. To maintain a good rapport / relationship between internal and external staff of the Practice at all times.
To have an overview of the demands and workflow of the Practice during the working day. Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible. Effectively signpost patients to services appropriate to their needs. Liaise with Clinicians for patient queries.
Being flexible is important to us as we require staff to cover other team members through working paid over time to cover annual and sickness.