Member Development Support Officer

Job Overview

About the BMA

The British Medical Association (BMA) is the trade union and professional body for doctors in the UK.  We represent, support and negotiate on behalf of all UK doctors and medical students. 

Join the BMA at a crucial time for doctors and the NHS and be part of a team working for better pay and conditions for the profession.

We’re looking for a Member Development Support Officer to join our Member Development and Inclusion (MD&I) team. This department is responsible for association-wide activities that support our corporate culture.

The successful applicant will provide support to all day-to-day aspects of the BMA’s corporate Library and Archive work and will ensure that the annual programme of work is implemented and delivered. They will also support other remits of the Member Development and inclusion remit (MD&I) - Corporate Equality, Diversity and Inclusion and Learning and Development (members) and other work from within the department as and when required.

This is a hybrid role and will involve a mix of working from home and BMA House in central London

As a Member Development Support Officer you will:

• Provide administrative support for the BMA Member Development activities and programmes.
• Contribute to the development and provision of user-focused and high-quality service of the BMA library to support the information needs of a wide range of audiences including BMA members and staff, external researchers and the general public.
• Work across the library and archive service on the delivery of high-quality services for members including resource access and answering enquiries.
• Contribute to the development of guidance and other materials for all programmes.
• Contribute to the development of communications with members and stakeholders as required.
• Be expected to work across remits and cross-directorate.

To be successful you'll ideally have:

• Experience of working in a customer focussed environment and demonstrable commitment to customer care.  
• Excellent communication skills – oral and written.
• Excellent organisation and multi-tasking abilities, able to manage your own workload and prioritise.
• Experience of information retrieval.
• Ability to work flexibly, picking up new areas of work and responding to areas of need in a positive manner.
• Quick thinker – ability to respond decisively to issues in the moment (eg. IT failure, catering issues etc)
• Good skills within a Microsoft environment.
• Understanding of the association’s dual roles as trade union and professional body
• Ability to maintain databases.
• Good attention to detail.

Why work for us?

We offer a wide range of benefits including:

• 30 days holiday entitlement plus bank holidays and a BMA company day
• Double matching pension contributions up to 12% of salary
• Additional leave entitlement for volunteering or moving house (after completion of probationary period)
• Onsite gym and subsidised café at BMA House
• BMA Law - discounted rates for employees requiring legal services such as will writing/conveyancing
• Multiple flexible benefits and discounts through our employee benefits platform
• Lots of Learning and Development/training opportunities via our internal learning hub
• Season ticket loan (up to £10,000) after completion of probationary period

Anonymous recruitment

The BMA endeavours to be an inclusive employer, ensuring fairness and consistency to select the best candidate for roles. To support our aims, we use specific software to remove all personal identifying information from CVs and applications.  Personal information such as name, date of birth, age and gender are anonymised and will only become visible to hiring managers if you are selected for interview.

Whether the role needs you to work at home, in an office or in a hybrid way, we`ll provide all the support you need.  

If this sounds like the right opportunity for you, please apply through our website. However,  if you require any reasonable adjustments or additional support at any point during the application process, please email recruitment@bma.org.uk.

Diversity & Inclusion Monitoring:

Our ambition is to work together to promote a more inclusive environment, which attracts everybody with the right skills and experience and signals our commitment to celebrate and promote diversity.

BMA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

Please note, we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.