Member Retention Manager

Our client is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace, and Hillsborough Castle & Gardens.

Departments: Marketing & Membership
Home Palace: Hampton Court Palace
Status: Established/Permanent
Salary: £37,558 per annum
Days/Hours of work: Full time, 36 hours a week, Monday - Friday

About the role

They are a team of people who love and look after six of the most wonderful palaces in the world. They create space for spirits to stir and be stirred.
As a charitable organisation, their members are essential to their growth and to achieving their strategy.

In this role, you’ll be developing and delivering multi-channel marketing campaigns and retention activities to engage and retain their member audience and increase retention rates. Working with the Membership Development Manager, you’ll lead on the creation of onsite and offsite content, secure exclusive benefits for members, and review and deliver their member magazine.

Working with other colleagues, you’ll commission and create reporting and insights on member benefit usage and engagement campaigns to identify improvements. This will involve utilising their CRM and data visualisation tools such as Power BI.

You will manage the Membership Retention Executive and support them to achieve their objectives and to manage the Membership Retention Assistant, as well as managing the budget for retention activity.

Benefits include:

• Hybrid working
• Enhanced holiday entitlement
• Generous Employers Pension Contributions (up to 11%)
• Annual Pay reviews & bonus
• Critical Illness Cover & Life Assurance
• Family friendly policies and benefits
• Staff discounts and membership to all palaces

About you

Creativity and proactivity are vital to this role in order to deliver engaging copywriting and create and commission new content for members.
Previous experience in a marketing or membership role and of line management is essential, and you will ideally have experience within a charity or heritage organisation.
This role would suit a quick learner with bags of initiative and first-class communication skills, with CRM and reporting experience.

Closing date: 7th April 2024
Interviews held: week commencing 15th April 2024

Our Client have adopted a hybrid model of part working from home and part working from site. They are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements.

They are an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

You may also have experience in the following: Member Relations Manager, Community Engagement Coordinator, Membership Experience Director, Engagement and Retention Specialist, Membership Growth Strategist, Community Relationship Manager, Member Involvement Lead, Engagement Programs Manager, Member Experience Advocate, Subscriber Engagement Coordinator etc

REF-212 659