Member Services & Support Officer

London Capital Credit Union

Make The World a Better Place

Member Services & Support Officer

We are looking for people to join our friendly team. London Capital is one of the UK s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer
Hours:Thirty-eight hours per week (part time, flexible working options)
Period: Permanent, 3-month probation period.
Pay: GBP28,404pa, - GBP14.37p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to: Deputy Manager (Operations)

Main duties & responsibilities
The main areas of the job will be to:
To promote active membership, and take up of savings and loans products
Ensure that members feel valued and welcome in dealings with the credit union
Customer service - Dealing with member enquiries by post, telephone, email, website & App
Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer

Administrative or clerical experience- Essential
Customer service experience-Essential
Experience of using a range of ICT efficiently-Essential

Competencies
A friendly and outgoing manner with an ability to make a good first impression-Essential
Proven skills in accurate record keeping & policy adherence-Essential
Good self-organisational skills-Desirable
Works well in teams-Essential
Good verbal and written communications skills in English - Essential

Other
Flexible with respect to working hours and tasks-Essential
A knowledge and understanding of the credit union movement-Desirable
A commitment to the aims and objectives of the credit union movement-Desirable

To apply to the customer service role please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.