AddressHours: 37 per week (will accept part time applicants)
Contract Type: Permanent
Service Area: Finance
Department: Pensions
This post attracts amarket supplement of 8.7%
The Avon Pension Fund currently has exciting opportunities for motivated individuals to join either our Member Services Team or our Member Contact Team.
About the Avon Pension Fund
The Avon Pension Fund administers the Local Government Pension Scheme (LGPS) for over 130,000 members across more than 450 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK. More information can be found at www.avonpensionfund.org.uk.
Member Services Team
Working on the Member Services Team, you will need excellent organisational, communication and interpersonal skills, together with good attention to detail and a competent level of IT knowledge. You will be required to work as part of a busy pensions team and have the ability to manage your own workload. The Member Services Team involves:
- Processing pension calculations such as retirements, transfers, and estimates
- Ensuring the timely payment of member’s benefits
- Providing accurate information to our members, about the pension fund
- Liaising with other departments to ensure members receive the best levels of service
Member Contact Team
Working on the Member Contact Team, you will be required to demonstrate great customer service skills, high level of attention to detail, good communication skills and an ability to quickly learn processes and systems. The successful applicants will be responsible for answering member queries in a fast-paced environment. This will involve:
- Responding to member queries via the website, phone, letters, and emails.
- Liaising with the Member Services Team with complex enquiries
- Using initiative to ensure all daily tasks are complete
- Working as part of a team to deliver on team goals
Training will be provided at all stages, along with an introduction to the work carried out by other areas within the Pensions department, giving the opportunity to consider alternative roles within the fund as they become available, and your experience grows.
Successful candidates will benefit from:
- Flexible working, working two/three days a week in the award-winning Civic Centre in Keynsham, halfway between Bristol and Bath and easily accessible via public transport
- IT equipment for home working
- Membership of the Local Government Pension Scheme
- 26 days annual leave, rising to 31 days after 5 years service.
- Comprehensive induction training
- Ongoing on the job training and support
- Excellent opportunities for job progression
Interested to find out more?
If you are interested in the position and require more information after reading the job description, or just want to chat through the role and what it involves, please contact either:
Blandine Vigliucci, Member Contact Team Supervisor, 01225 39 5198 or email blandine_vigliucci@bathnes.gov.uk
Poppy Chedzoy, Fire Liaison Officer, 01225 39 5527 or email poppy_chedzoy@bathnes.gov.uk
To apply
Please use the online application facility.
For further information on applying please see “Application Form Help” page on the Jobs website.
Bath & North East Somerset Council has one overriding purpose – to improve people’s lives. We have four core values which shape every aspect of our working life and how we look to the future. These values are to be Bold, Empowered, Supportive and Transparent.
Please explain in your application how you could incorporate these values into the role you are applying for.
As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Interview Date:17/04/2024
Safeguarding Statement:
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
Please note the Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register. This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role, they will be interviewed before any shortlisting or interviewing of external candidates.
