Membership & CRM Executive

Hays Marketing & Communications is very proud to be working in partnership with The United Kingdom Science Park Association (UKSPA) who are a not-for-profit membership organisation based at Chesterford Research Park, in South Cambridgeshire and founded in 1984. This is a brand-new pivotal and exciting role for a Marketing, Membership & CRM Executive to join their team and to help raise the profile of UKSPA and their members.

UKSPA represents, promotes and supports a diverse network of over 200 member organisations, which includes science parks, research campuses, city-based innovation districts, technology incubators and innovation centres across the UK. These members operate in different fields, with different funding and investment profiles, but together deliver enormous added value to the companies that occupy space or participate in member activities.

As the Membership & CRM Executive you will work closely with and support the Events and Marketing Manager. Your main duties will be managing all the membership administration, CRM maintenance, web content management and marketing automation. Raising purchase invoices & credit notes, reconciliation and debtor management. You will have strong experience in using Microsoft365 applications, CRM and Membership tools, WordPress, Mailchimp and SurveyMonkey.

The ideal candidate will be an enthusiastic and motivated self-starter who has an eye for detail, can multi-task, work to deadlines and take the initiative and provide excellent customer service to their members.

Essential skills and experience required:

• Previous experience of working in a Membership CRM Administrator role
• Highly skilled in Microsoft365 applications (Outlook, Word, Excel, PowerPoint, Teams)
• Experience of marketing automation tools (Mailchimp) and using SurveyMonkey
• Experience of CRM/Membership Management Systems Administration
• Experience of website content management systems (WordPress)
• Experience of providing high quality customer service
• Experience of general bookkeeping practice, sales invoicing, debtor control, bank rec and cloud finance systems (Xero)
• Knowledge of science & technology innovation ecosystems, business support (desirable not essential)

In return they are offering the following benefits:

• Competitive salary depending on experience.
• Monday – Friday 35 hours per week
• 25 days holiday plus bank holidays
• Hybrid working - 2-3 days a week in the office
• Employer pension contribution of 3% of salary/ Employee pension contribution of 5% of salary
• The UKSPA office is located at the renowned Chesterford Research Park in South Cambridgeshire. The Park offers a range of facilities including access to a fitness centre, restaurant and bar, and golf course on the site. There are also available meeting room and conference facilities on the site

This is an exciting time to join UKSPA, so if you feel you have the drive and the passion to help them to achieve their vision and mission, they can offer you a role that is not only hugely satisfying and rewarding but where you will be making a real difference to their member organisations.

There will be a two-stage interview process:

• 1st stage interviews will take place via Teams
• 2nd stage interviews will be held at their offices in person where you will be asked a range of competency-based questions. 

All third party & direct applicants will be sent directly to Kate Geoghegan at Hays Marketing & Communications to be screened as part of the recruitment process.