Membership Support Advisor - Heston

Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?

We are looking for Member Support Advisors to effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Working from a hub in our Heston David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members.  Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three.

Do you have exceptional customer service skills and the ability to resolve issues quickly.  Do you have excellent communication skills, both written and verbal with a natural curiosity to drive improvement of service to our members.  If so, then this could be the job for you.

So, what do you get from us?

As part of our Member Support team you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:

• Free Club Membership for you and your family 
• Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
• Unlimited 50% discount on food and drinks
• Opportunity for advancement and career progression
• Balanced shift patterns
• Learning and Development Opportunities.
• Wagestream App allowing you to be paid on demand
• Benefits Suite

Up for the challenge? We would love to hear from you! 

You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.