Customer Support Advisor

We are currently recruiting for a Customer Service Advisor for our client based in Beckton.

This is a fully on site role, Monday to Friday 8.30am-4.30pm
This position is a Temporary ongoing, for at least 6 months, it could be longer for the right person and dependent on the project.

The role is paying 13ph

This role requires you to have experience in the following;
An intermediate level of MS Office
Ideally experience in SAP but can be trained if you have experience in another system
Data entry accuracy and customer service experience

Main Duties;

• Create quotations in SAP as per customer request.
• Process incoming customer purchase orders into SAP in an efficient and timely manner.
• Ensure all telephone calls received are managed professionally.
• Attend and actively participate in team, department and company meetings.
• Generate invoices daily and send to customers as required.
• Ensure customer complaints are given the upmost attention and steps taken to resolve the issue as quickly as possible.
• Provide back up and support to fellow team members when required.
• Review and progress open sales orders on a weekly basis.
• Review open quotations monthly and ensure relevant follow up with the customer.
• Plan and manage workload based on the demands of both internal and external customers.
• Attend all required training sessions.
• Ensure customer requests received in the centralised communication portal are managed and resolved in an efficient and timely manner.
• Participate in systems testing for new developments as advised by your manager.
• Assist the Head of Spares Operations to achieve team goals as requested.
• Process customer requests for returns and work with relevant teams to ensure collection and delivery to the required service hub.

Why work with Adecco:

• 20 days annual leave 9 days bank holiday
• Perks at work - discount vouchers and points to spend
• Support program with 24/7 helpline
• Eye care vouchers
• Competitive pension scheme

Adecco are an equal opportunities employer and a Recruitment Agency.
Due to a high volume of applications we receive, we are unable to respond to all candidate. If you do not hear from a consultant within 5 working days then unfortunately your application has been unsuccessful.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.