Sales And Customer Support Advisor

We are the UK’s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our Twickenham store as part of our professional and friendly team of 3 based in our modern showroom. We offer a salary up to £26,325, annual discretionary bonus, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period.

You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products.

The role would suit candidates from a retail background with experience advising customers through a customer sales process face to face. If you have previously worked in retail sales for companies like Carphone Warehouse, Currys, B&Q or similar please apply. Experience advising customers through a sale, where product knowledge, upselling and Customer service is important, perhaps dealing with lead times.

You must have good customer service skills, the confidence to approach customers, computer skills and a fast learner with the ability to retain product information, along with good telephone skills to follow up on orders.

Reporting to the Branch Manager, your key duties will be:

Deliver excellent customer service that exceeds all customer’s expectations.
Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
Dealing with customers’ orders and queries in a confident, efficient, and professional manner
Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)
Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels
Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
Resolving any customer issues/enquiries to a satisfactory conclusion.
Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise
Ensure all promises made to customers are realistic, achievable and are completed
Be prepared to deputise effectively in the absence of the Retail Manager or Assistant Manager
Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day
Prepare and assist with stocktakes adhering to Company procedure
Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to
Assist with the training and development of all new recruits
Report any Health and Safety issues to your line manager
Take on any reasonable ad hoc duties to ensure the smooth running of The Company
To be successful for the Sales and Customer Support Advisor role you will have previous experience ideally in the retail or trade customer sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and other inhouse purchasing systems. You should have excellent customer service skills and be confident dealing with colleagues and Customers. The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop.

We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary.

Please send your CV for immediate consideration.