Mobile Phone Support Engineer

Mobile Phone IT Support Specialist

Background: As a Mobile Phone IT Support Specialist within a financial services firm, you will be responsible for providing technical support and assistance to employees using mobile devices, such as smartphones and tablets, within the organization. Your role will be crucial in ensuring the smooth operation of mobile technologies, enhancing productivity, and maintaining security standards in line with regulatory requirements.

Key Responsibilities:

1. Technical Support: Provide timely and effective technical support to employees experiencing issues with their mobile devices, including troubleshooting hardware and software problems, configuring settings, and resolving connectivity issues. 

2. Mobile Device Management (MDM): Manage and administer mobile device management solutions to ensure the security and compliance of mobile devices within the organization. This includes configuring policies, enforcing security measures, and monitoring device usage.

3. Application Support: Assist employees with installing, configuring, and troubleshooting mobile applications used for work-related tasks, such as email, collaboration tools, and financial services applications.

4. Device Provisioning: Manage the provisioning and deployment of mobile devices to employees, including device setup, user authentication, and data transfer. Ensure that devices are properly configured and comply with security policies before being issued to users.

5. Security Compliance: Enforce security policies and protocols to safeguard sensitive financial data and ensure compliance with industry regulations, such as GDPR, PCI DSS, and SOX. Implement measures to protect mobile devices from malware, data breaches, and unauthorized access.

6. User Training and Education: Provide training and guidance to employees on best practices for mobile device usage, security awareness, and compliance requirements. Promote a culture of cybersecurity awareness and educate users on how to mitigate risks associated with mobile technologies.

7. Incident Response: Respond promptly to security incidents, breaches, or vulnerabilities affecting mobile devices. Conduct investigations, perform forensic analysis, and implement remediation measures to address security incidents and prevent recurrence.

8. Documentation and Reporting: Maintain accurate records of mobile device inventory, configurations, support tickets, and security incidents. Generate reports on key metrics, such as device usage, compliance status, and security posture, to inform decision-making and regulatory compliance.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in providing technical support for mobile devices, preferably in a financial services or regulated industry.
• Proficiency in mobile operating systems (iOS, Android), mobile device management (MDM) solutions, and mobile security best practices.
• Strong troubleshooting skills and ability to diagnose and resolve hardware and software issues on mobile devices.
• Familiarity with industry regulations and compliance requirements related to mobile security and data privacy.
• Excellent communication skills and ability to interact with users at all levels of the organization.
• Detail-oriented with strong organizational skills to manage multiple tasks and priorities effectively.
• Certifications such as CompTIA Mobility+, Cisco CCNA Wireless, or Certified Mobile Device Security Professional (CMDSP) are a plus.

If interested, please submit your CV and a member of our Financial Services Team will be in touch.