Company

Red King ResourcingSee more

addressAddressOxford, Oxfordshire
type Form of workPermanent
salary Salary£35,000 - £45,000/annum
CategoryEngineering

Job description

3rd Line Support Engineer

Our higher education Client is currently seeking a highly skilled and experienced Senior Systems Engineer to join our talented team. As a 3rd Line Support specialist, you will play a crucial role in providing advanced technical support and troubleshooting for our clients' IT infrastructure. This role requires a deep understanding of VMware and Azure technologies, along with a passion for delivering superior service and driving continuous improvement.

Key Responsibilities:

  • Provide expert-level support for complex technical issues related to VMware virtualization platforms and Azure cloud services.
  • Troubleshoot and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations.
  • Collaborate with cross-functional teams to design, implement, and optimize VMware and Azure solutions tailored to clients' specific requirements.
  • Proactively identify opportunities for automation, optimization, and enhancement of IT infrastructure to improve efficiency and reliability.
  • Document technical procedures, configurations, and best practices to facilitate knowledge sharing and ensure consistent service delivery.
  • Stay abreast of emerging technologies and industry trends, continuously expanding knowledge and skills to maintain a competitive edge.

Key skills

  • Expertise in VMware vSphere, vCenter, and related products, with proven experience in designing, deploying, and managing virtualized environments.
  • Proficiency in Microsoft Azure services, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Storage.
  • Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs.
  • Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
  • Excellent communication and interpersonal skills, with a customer-centric approach and the ability to interact professionally with clients and colleagues.
  • Relevant certifications such as VMware Certified Professional (VCP) and Microsoft Certified: Azure Administrator Associate (AZ-104) are desirable.

If you are interested in this role and would like to understand more then please click apply.

Refer code: 3368438. Red King Resourcing - The previous day - 2024-05-19 22:12

Red King Resourcing

Oxford, Oxfordshire
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