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Form of work
Salary3rd Line SupportEngineer/Third Line Support Engineer
- Location: Witney
- Job Type: Full-time
- Salary: Up to GBP44,000 per annum
Exciting opportunity for a 3rd Line IT Support Engineer to join an established wealth management and financial services company. This role involves providing high-level technical support, maintaining a strong customer focus, and contributing to the development and implementation of IT infrastructure.
This will be a varied role working as part of small IT Team in which you will work on wide range of IT Systems and Infrastructure, alongside day-to-day operational tasks you will be heavily involved IT Projects.
Day to Day of the role:- Configure and deploy infrastructure items including Servers, networks, and IT peripherals.
- Monitor and manage IT systems to maximise performance and uptime.
- Serve as an effective point of contact for internal IT issues, resolving or referring to third parties as appropriate.
- Provide escalation support to the Helpdesk Team and cover for 1st/2nd Line Support.
- Identify areas for improvement in IT service and take responsibility for assigned IT projects.
- Maintain high levels of cybersecurity awareness and proactively secure infrastructure and systems.
- Mentor and train other members of the IT team.
- Work closely with external IT specialists, consultants, and providers.
- Utilise all relevant IT facilities provided by the company within the guidelines set out by the IT Department.
Required Skills & Qualifications:
- Experience with VMWare and virtualisation.
- Proficiency in supporting and implementing Microsoft Server, VMWare, Microsoft SQL, and Citrix.
- Experience with Microsoft 365 including Email, Teams, OneDrive, and SharePoint.
- Knowledge of Multi-Factor Authentication and networking (Firewalls, Switches, Patching, Wi-Fi).
- Experience with backup tools such as Veeam and supporting Domain Services including Active Directory and Group Policy.
- Ability to deliver major system upgrades and complete change control and project work.
- Excellent documentation skills and exceptional communication skills at all levels.
- Excellent organisational skills and the ability to stay calm under pressure.
- Willingness to undertake study and be self-motivated.
Benefits (Further details can be provided)
- Annual Bonus Scheme (6-8%)
- Share Scheme Options
- Competitive pension contribution
- 25 days annual leave
- Private Medical Insurance
- Life Assurance
- Additional Support for training and any relevant exams/courses.
