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SalaryAn exceptional opportunity has arisen for a 2nd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 200 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Senior IT Support Engineer and Head of IT.
On a day to day basis, the successful 2nd Line IT Support Engineer will be responsible for providing 2nd Line response, being a main point of contact for all internal queries and incidents, user requests and solving problems. This will include telephone, remote, and desk side support. You will also get involved with project-based work.
About you:
The successful 2nd Line IT Support Engineer will need previous experience in at least a 1st/2nd Line level role. Due to the level of user interaction, you will need excellent communication skills, both over the phone and face to face with end users. Any IT qualifications will enhance your application. The following skills and experience are required for this 2nd Line IT Support Engineer role:
- Good working knowledge of Windows OS (server and client)
- Active Directory
- Knowledge of Microsoft Word, Excel, Outlook
- Awareness of Microsoft 365 (desirable)
- Awareness of VMWare or other virtualisation technologies (desirable)
- Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers
Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance.
If you’re a 1st / 2nd Line IT Support Engineer who is looking for a new role then please get in touch ASAP, our client is looking to recruit quickly, and we have interview dates available over the coming week/s.
MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time.
MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
