3Rd Line It Support Engineer

The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded business who have been established for over 30 years. Due to continued growth, they are looking to appoint a 3rd Line IT Support Engineer. You will be based from their Witney office where you be part of an IT team supporting over 100 employees UK wide.

Duties and Responsibilities:

• Provide 3rd Line support to end users and IT infrastructure. Maintaining a strong customer focus.
• Maintaining a high level of Cyber Security awareness and being proactive in securing the infrastructure and systems.
• Provide technical support and mentoring to other members of the team
• Troubleshoot Incidents and Problems through to root cause
• To contribute to the development and implementation of IT Infrastructure (On-Premise and Cloud) to support the growth of the business, whilst improving the efficiency and effectiveness of our systems.

Skills Required:

• Experience of VMWare and Virtualisation
• Experience of Supporting and Implementing
  
  • Microsoft Server
  • VMWare
  • Microsoft SQL
  • Citrix
• Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint
• Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi