Address
Form of work
Salary- Generous company bonus scheme
- 35 hour working week - office based only
- Training and career development opportunities
The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded business who have been established for over 30 years. Due to continued growth, they are looking to appoint a 2nd Line IT Support Engineer. You will be part of their busy IT team supporting over 100 employees UK wide.
Duties and Responsibilities:
- Work to provide 2nd Line response to escalations from 1st line
- Effective ticket queue management through self motivation
- Be a valuable member of the support team handling incoming calls, email and deskside support
- To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate
- Installing and configuring computer hardware, software, systems, printers and scanners
- Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas
Skills Required:
- Experience of Supporting
- Microsoft Windows Desktops and Laptops
- Citrix Desktops (Desirable)
- Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint
- Good working knowledge of Multi-Factor Authentication
- Good working knowledge of general network patching and Wi-Fi
- Good working knowledge of Active Directory
- General understanding of Windows Server Environments
Additional information:
My client offers a friendly, supportive, and positive office environment to work in, along with an impressive list of benefits.
- Generous bonus scheme
- 35 hour working week - office based only
- Private Health Care
- Company and Social events throughout the year
