Modern Slavery Support Service Contact Centre Administrator

RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR Justice are currently recruiting on behalf of Black Country Women’s Aid for a Modern SlaverySupport Service Contact Centre Administrator.

This is a full time, permanent role, based in Sandwell and offers a salary of £21,891 - £23,204.94

Main Duties:

• To be responsible for taking calls into the Modern Slavery Support Service and field as appropriate to the relevant staff member.
• Effectively communicate with callers in a manner and pace appropriate to callers
• Deliver an effective system of first contact, care and support to victims of Modern Slavery and trafficking;
• Carry out effective and accurate preliminary risk assessments with victims referred into the service within 48 hours and full assessments, in line with KPIs, addressing and responding to any immediate safeguarding needs.
• Provide an accurate recording of the client’s details and all assessments on the Salvation Army’s case management system and allocate to an advocate for further support.
• Provide advice and guidance to stakeholder organisations on the National Referral Mechanism (NRM) and the Modern Slavery Support process.
• Ensure contractual targets are being met by monitoring allocated tasks and prioritizing workload to meet contractual deadlines.
• Build effective relationships with stakeholders and ensure appropriate sharing of information in accordance with BCWA policies and procedures and contractual obligations. Work directly with all key agency partners to ensure that support for victims is coordinated and information is shared effectively and appropriately.
• Lead on service projects to support clients and service users.

Essential Requirements:

• Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar.
• GCSEs English and Mathematics - Grade C or above.
• Experiencing of working within a needs led service providing information and advice to vulnerable people, undertaking risk and needs assessment and support planning.
• Experience of data inputting, analysis and monitoring large amounts of data, ensuring that records are accurate and up to date.
• Experience of working/liaising with all stakeholders over the phone and using other forms of communication including, use of emails and written correspondence.
• Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately.

Role is subject to DBS check at the relevant level.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.