Moj Auditor

Job description

Job Title: MOJ Auditor

Location: Tonbridge, UK

Salary: £31,860 per annum

Company Overview: We are a company dedicated to continuously improving our claims handling processes and customer experience. As an MOJ Auditor, you will play a vital role in auditing randomly selected claims to ensure thoroughness and appropriate handling. Your feedback will directly impact the agent, Head of Claims, Business Improvement Team, and Senior Management Team. We are currently seeking a motivated individual to join our team.

Role Description: As an MOJ Auditor, you will review claims, including associated call recordings and portal messages, to assess and score the claims handling and customer journey. You will propose design improvements and collaborate with various teams to implement these improvements. Additionally, you will develop reporting formats to be shared with external parties and highlight training needs from audited cases. The role involves managing Claims Journey Audits monthly, providing immediate feedback to the Senior Management Team, and reporting the full results at the end of each month.

Key Responsibilities:

Review claims and associated call recordings and portal messages to assess claims handling and customer journey.

Propose design improvements and work with internal teams to implement them.

Develop reporting formats for sharing with external parties.

Clearly highlight training needs identified during audits.

Develop summary management information (MI) reports in collaboration with the MI Manager to report monthly on audit findings.

Review and develop The company 's audit capability across all Motor claim perils, home emergency, legal, and motor claims.

Manage Claims Journey Audits monthly, providing immediate feedback to the Senior Management Team on issues as they arise and reporting full results at month-end.

Contribute to the overall development of the business in collaboration with the Head of Claims and the Senior Management Team, including meeting existing and potential clients.

Undertake any individual or team tasks or activities reasonably requested in line with the company values.

Required Skills and Qualifications: Skills:

Strong time management and organization skills.

Tact and assertiveness when dealing with internal colleagues and the Senior Management Team.

Excellent verbal and written communication skills.

Drive/Motivation:

Helpfulness and a passion for raising quality standards across the business, focusing on technical accuracy and customer service.

High energy levels and a positive approach to work.

Team player with drive and enthusiasm for meeting targets.

Empathy and understanding towards customers.

Confidence and a professional attitude.

Experience/Knowledge:

5-10 years of experience in insurance claims handling or claims supervisory roles.

Knowledge of Motor policy structure, covers, and limits/excesses.

Qualifications:

Good standard of secondary education or equivalent knowledge and experience.

If you possess the skills, drive, and experience outlined above, we would love to hear from you. Join our team and contribute to our mission of continuously improving our claims handling processes and customer experience.

Benefits of Working with Us:

Dependent on position we can offer Hybrid working three days in the Tonbridge office and two days from home

Access to our fully equipped gym in our Tonbridge office, available for all employees Monday to Saturday.

25 days of holiday allowance per year.

We provide a £25 premium for outstanding customer service. This means that for every 5-star review received in your name on Google or Trustpilot, you'll receive this bonus.

Discretionary performance-based bonuses are awarded every May, capped at 10% of your annual salary.

We strongly believe in investing in talent management. Currently, we have 10 employees studying CII (Chartered Insurance Institute) qualifications, while 5 are about to start a Surveying degree (level 6) course. Additionally, 3 employees are studying surveying level 3, and 1 employee is pursuing a qualification in public relations. We fund at least 10 employees each year to obtain professional qualifications.

We offer a standard pension scheme with People Pensions for new employees. The employer contribution increases after 2 years of service and again after 5 years of service.

We provide ample parking space and are conveniently located near Tonbridge Station (a 10-minute walk away). We are also just 2 minutes away from a big Sainsbury's and 5 minutes away from the town centre.

Complimentary coffee and tea facilities are available.

We organize exciting social events, such as a Summer Party and Christmas Party. Additionally, throughout the year, we engage in various charity and social events, promoting a sense of community.

We value our employees and aim to create a positive and supportive work environment. Join us and be part of a vibrant team while enjoying these benefits.

Job Types: Full-time, Permanent

Salary: £24,353.95-£31,800.00 per year

Benefits:

Bereavement leave

Canteen

Casual dress

Company events

Company pension

Cycle to work scheme

Discounted or free food

Employee discount

Financial planning services

Free fitness classes

Free flu jabs

Free or subsidised travel

Free parking

Gym membership

Health & wellbeing programme

Life insurance

Matching gift scheme

On-site gym

On-site parking

Private dental insurance

Private medical insurance

Referral programme

Sick pay

Store discount

Transport links

Work from home

Schedule:

Day shift

Monday to Friday

Supplemental pay types:

Bonus scheme

Ability to commute/relocate:

Tonbridge, Kent: reliably commute or plan to relocate before starting work (required)

Experience:

MOJ portal: 1 year (required)

Motor claims: 1 year (required)

Internal audits: 1 year (preferred)

personal injury: 1 year (preferred)

Work Location: In person Tonbridge / Hybrid