Address
Form of workHybrid role - working 1 day in the Bolton office
We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals. Many of our leadership team and technicians started their careers at Keoghs which underlines the development commitment to all our people. Our culture is one of support, respect and recognition, so if you think you’re a good fit then we’d love to hear from you. This is a unique opportunity to join a market leading team who deal with credit hire claims in the MOJ & OIC portal.
The purpose of the role is to handle a caseload of portal claims from initial notification and be responsible for assessing liability, personal injury and credit hire with the aim to achieving the best settlement outcome for our client’s.
This is a hybrid role working 1 day in the Bolton office and 4 days from home.
Compensation package:
Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years’ service and to 27 after 10 years’ service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym Flex
Key Accountabilities
The File Handler will handle a case load of portal claims. In addition, they will also handle liability disputed claims on a pre-litigation basis that subsequently drop from the portal.
They will perform specific delegated tasks within a supervised environment.
• Making initial investigations and liaising with the Insured, Insurer and Third Party solicitors as to liability and making an appropriate assessment.
• Undertake discussions and negotiations with Insured, Insurer and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
• If relevant, drafting Court documentation and instructing Counsel as appropriate
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Dealing with correspondence and telephone calls
• Undertaking periodic reviews of files in line with Client requirements
• Meeting agreed performance targets
• Ensuring files are kept within ISO 9001 guidelines
• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch. This role is working in the Bolton office 1 day a week and from home 4 days a week.
Experience, Skills and Qualifications
• Credit hire experience either defendant (preferable) or claimant
• Previous experience of handling own caseload
• Good standard of education - 3 GCSE’s grade C or above or equivalent including Maths & English as a minimum.
• Good telephone negotiation skills
• Have an understanding of portal process
• Ability to use own initiative and make decisions
• Ability to work as part of a team
• Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines
• Excellent listening and verbal communication skills
• Excellent client care skills
• Ability to analyse data to inform strategy
• Proficient in Microsoft office
Desirable
• Knowledge / experience of the MOJ process
• Knowledge / experience of handling liability disputes
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We are connected
We are Dynamic
We are Innovative
We succeed together
