Mortgage Administrator

Job Title: Mortgage Administrator.
Location: Office based Part Time (20 Hours) in Colchester, Essex.

Target: IT literate candidates with experience of administration and Customer Service in an office-based environment

Salary: £12000, Working 20 hours per week, working hours and days can be negotiated and we will consider school friendly hours.

Working Hours: 20 Hours per week.

Timeline: Immediate Interviews with a March Start.

The New Homes Group:

Partridge Mortgage Services as part of The New Homes Group has the enviable reputation of being the UK’S leading new homes specialist. Through our range of individual brands, we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK’s top 20 housebuilders.
In 2023 we handled over 15,000 mortgage applications. Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our 2024 expansion plans, we are now looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion, within The New Homes Group.

A genuine career opportunity in Financial Services:

We are now looking for an additional Administrator to join our Mortgage Admin Team. The role offers full training, and we are looking for a bright, hardworking and enthusiastic administrator to support our Mortgage Specialist teams.

Main Purpose of Job:

To provide efficient and reliable documentation to relevant housing associations and lenders. To provide telephone and email feedback to potential mortgage customers and housebuilders, as well as ad hoc administrative support.

Key areas of responsibility:

• To answer incoming calls for Partridge Mortgage Services, in relation to Home Stepper, keeping call waiting times to a minimum.
• To follow the Shared Ownership process for relevant HA’s, including checking and submitting customer documentation.
• To provide the highest level of service to our customers.

• To provide the highest level of service to our housebuilders.
• To meet the agreed performance targets and standards.
• Ensure you are always working within GDPR guidelines.
• Provide full administrative support to the Partridge Mortgage Services operation.
• Ad hoc duties as and when required by the senior Management Team.
• To promote a consistent, high quality, customer-focused approach to business processes, ensuring that you contribute to the Consumer Duty obligations, considering these obligations in all actions and decisions that are taken, and ensure this requirement is always adhered to along with the company’s compliance procedures.

Benefits:

• Flexible Part Time Role.
• Extensive induction coupled with ongoing training, support and development programme.
• 18 days paid holiday including Bank Holidays.
• Get your Birthday off each year. (Once Probation Completed)
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension.
• Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services.
• Generous Staff referral bonus scheme.
• Death in service cover.
• 24 Hour Wellbeing Employee Assistance Programme.
• Free Bluecrest prevention plus health screening.
• Free onsite parking.
• Access to discounts platform, Perks at Work.
• Access to self-funded Health Care plan.
• Salary Sacrifice Personal Car Leasing Scheme available.
• Discount on Nuffield Gym Membership.

Knowledge, skills and qualifications:

• Confident telephone manner.
• Excellent communication skills.
• First rate customer service skills.
• Microsoft Office including Excel, Word and Outlook.
• Proven skills in attention to detail.

Interested to hear more?

If you would like to know more about a career with The New Homes Group, then please forward your CV by clicking Apply Now or simply give Flossie Brown a call on 01206-481035 for a confidential chat.
(T&C’S Apply)