AddressLocation: Head office, Newbury
Hours: Monday - Friday, 9.00am - 5.00pm (35 hours per week)
Salary: Dependent on skills and experience
At Newbury Building Society, our customers are at the heart of everything we do. If you and experienced underwriting professional and have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
What will you be doing?
Distribute work fairly amongst the team members which consists of 6 Underwriters (of which 2 are Senior level)
Ensure that SLAs are consistently met
Act as a credible decision maker for referrals from the Sales and Underwriting teams
Use loan approval mandate appropriately
Make lending recommendations to other advanced mandate holders
Develop strong working relationships with direct reports, guiding and supporting them to develop the wider team
Set clear expectations of performance and behaviours, leading by example, and share how these contribute to the ongoing success of the Society
Understand your responsibilities and obligations in relation to the prevention of financial crime
WHY WORK FOR US?
We care about our communities – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
You will also receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off!
ESSENTIAL SKILLS AND EXPERIENCE FOR THE ROLE
Experience of working with internal and/or external, customers to ensure the highest quality service experience
Evidence of excellent written and verbal communication skills
Significant mandated, manual Mortgage Underwriting experience
Motivation to want to lead and develop a team with evidence of leadership qualities
DESIRABLE SKILLS AND EXPERIENCE FOR THE ROLE
Experience of managing and coaching an effective team
CeMAP qualified (if not, you will be required to study for it under the support of the Society)
Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365
- The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.
