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SalaryJob Summary
Location: Ringwood
Salary: £ doe, plus some hybrid working, free parking, 25 days holidays
Aspire Jobs are working in partnership with our client within their H/O. They are a growing group and are now looking for an experienced Motor Claims Advisor to join their busy property team based in Ringwood.
The successful candidate will have previous claims experience within motor, commercial experience is a bonus.
Working 2 days a week in the office (Weds and Thurs) the rest of the time will be spent working from home. The role may from time to time include going to different offices and client visits.
They pride themselves on their high levels of customer service, and part of this Motor Claims Advisor role will be about maintaining and exceeding these in line with Co. policy.
Job Description
The job will see you providing an in house Motor Claims service to their clients throughout the company, offering guidance, support and assistance to ensure client claims are processed to a satisfactory conclusion in a timely manner.
CLAIMS MANAGEMENT
- Dealing with enquiries by telephone, email and in person from clients, colleagues and insurers, and respond within one business day
- To work in line with established administration processes to ensure all documentation are accurately produced and distributed to clients
- Ensure even distribution of calls, post and web’ enquiries amongst the team on a daily basis
- Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date
- Develop and maintain relationships with insurers, loss adjusters and other third parties in order to secure the most favourable outcome for the client
- To negotiate with insurers to provide the best solution for clients, given legal and regulatory requirements
- To navigate and effectively maintain manual and IT systems for processing and administrative purposes relating to clams. Ensure full details are recorded accurately at all times
- To maintain filing systems and ensure that processing is up-to-date at all times
- To ensure daily diary management
- To work closely within the claims team ensuring fluid workflows and processes are followed, including regularly updating the Claims procedures manual
- To report all suspicious claims, such as validity, to the Operations Manager.
