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SalaryAbout us
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
About the role
DWF’s busy Leeds-based Motor Insurance team are currently looking to recruit an experienced Motor Claims Handler. The successful candidate will already have Motor Claims pre-litigation experience, ideally in either a RTA defendant or recoveries environment.
As an experienced Motor Claims Handler you will progress cases to an effective and satisfactory conclusion for clients whilst providing and maintaining management information under the terms of the client service level agreement.
You will be working with industry leading experts in a friendly and committed working environment and get involved in a variety of tasks such as:
- Action all cases in line with practice group/client service standards and protocols ensuring the monitoring and completion of MI as required;
- Use of the case management system and / or use of standard documentation wherever appropriate to maximise cost efficiency;
- Utilise negotiation and communication skills to proactively settle/assist in the settlement of cases to the satisfaction of the client whilst further developing legal technical knowledge;
- Analyse risk and utilise commercial knowledge to develop sound judgement in order to justify decisions in the management of cases;
- Prioritise and organise work efficiently and effectively to ensure client service level agreements and deadlines are met;
- Understand the role in the context of the practice group and proactively seek to increase contribution via the allocation of work;
- Work flexibly in adjusting to changes in priority of workload as dictated by the practice group;
- Interpret financial information to monitor your own performance against agreed targets ensuring there’s an ability to explain any differential;
- Pro-actively support the ongoing development of Junior Paralegals / Administrative Assistants within the Practice Group / Practice Area, delegating tasks where appropriate;
About you
Experience is essential as we are interested in someone with:-
- Previous experience of running a Motor Insurance caseload of defendant and recovery claims (both or either considered) with a proven track record of success both from a financial results and client service perspective.
- The ability to prioritise and manage multiple tasks
- Excellent attention to detail to be able to carefully analyse files and data
- The ability to work well under pressure and to tight deadlines
- Excellent teamwork skills
- Flexibility and adaptability in your attitude and approach to work
- Business acumen and an understanding of the clients' needs
Desirable
- Working knowledge of the OIC portal/motor PI experience
- Credit hire understanding/handling experience
- Experience investigating liability
What we offer
We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers, a buy as you earn share scheme and dining cards. You will also have access to additional wellbeing programs such as an online GP and a Healthy Minds helpline.
Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support for more details follow this link: https://www.cleartalents.com/apply/allroles
