Motor Claims Handler

Are you an excellent communicator with a passion for building relationships?

Are you looking for an opportunity that will allow you to put the Customer First in everything you do?

If so, we have the perfect opportunity for you!

Job Title: Motor Claims Handler

Company: AXA Retail

Location: Birmingham City Centre (with future opportunities for hybrid working)

Contract Type: Full time, 37.5 hours per week. Monday to Friday, 9:00am - 5:30pm.
Salary: £21,450 per annum with clear career progression upon reaching training milestones

Working at AXA:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers 'get back to the good stuff’ when the unexpected happens.

We have some exciting job openings for people who are interested in working within car insurance claims, these positions are on a permanent basis at our claims centre located in Birmingham City Centre. Working within our busy and dynamic Motor Claims Centre you’ll be managing new and existing claims, whilst making decisions on the customer's policy cover. We see ourselves as one big team, therefore you’ll take pride in working as an effective team player.

You’ll receive a comprehensive 10 week onsite induction & academy from our specialist trainers to set you up for success in your new role. Once more competent in the role you'll move to a hybrid way of working; working at least 40% of your week away from home at our Birmingham office, this will be around the 6-month stage dependent on your individual development against the plan. You’ll be provided with a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression.

What you’ll be doing:

Joining us as a Customer Motor Claims Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their claims. You’ll have strong communication skills, with the ability to build great relationships based on integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them. This will include:

• Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information based of your expertise and training.
• Taking proactive measures and utilising available resources to ensure the best possible outcome for each customer, addressing their specific needs related to their accident or claim.
• Respond promptly to calls, while maintaining a strong focus on accuracy and attention to detail, ensuring accurate and timely completion of case notes, logs and diaries for each customer.
• Staying composed and level-headed when faced with challenges, to effectively assist and support customers during their most critical moments of need.

What’s in it for you?

At AXA UK, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £21,450
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5days leave.
• Sports and Social Events, which include summer parties, quizzes, and competitions.
• Corporate responsibility policy including volunteer days.
• AXA employee discounts
• Gym Benefits

What we’re looking for:

• Customer service experience in any sector
• A great listener who is confident in interacting with customers and building relationships over the phone and using computers
• You will possess the skills to look at situations uniquely and solve problems with a positive, can-do attitude.
• You will be a contributor to a collaborative team.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.