Responsibilities:
- Technical Support: you will effectively meet MRP/ERP technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet.
- Training: you will provide training courses for our customers: onsite, at our in-house training facility, and over the internet.
- Applications Engineering: you will get to travel to customer manufacturing facilities to install and implement our MRP software, including deploying shop floor-based products, you will assist the customer in tailoring the system to meet there manufacturing process, create reports and dashboards to extract data from the Microsoft SQL Database backend.
- Demonstrations: you will provide technical sales support demonstration and competitive analysis (benchmarking).
Essential Experience:
- Strong SQL Background , used in scripts /reports and retrieving data
- Programming skills , C sharp or similar languages
- ERP / MRP experience
- Degree in Computing Science or similar (if it’s a graduate this usually touches on programming , databases and SQL)
- Ability to travel to customers or training locations, this can be 25% to 75% of the time based on skills.
- Proficiency in Microsoft Office and Windows.
- 2-5 years’ experience working with a variety of business processes as they relate to manufacturing
- Strong written and verbal communication skills to interact across a variety of levels within an organisation.
- Strong listening skills to gain understanding of customer needs.
- Worked independently and as part of a team.
- High degree of customer responsiveness.
- Strong problem-solving skills.
- Proficiency in Microsoft Office and Windows.
- Proficiency in Reading and Writing MS SQL Statements / Interrogation of databases.
- Data Manipulation and Import / Export between different applications.
- Programming in a modern Language (C#, Delphi, VBA, JavaScript, Python etc.)
Salary: Dependent on experience
If you are interested in this role, please call Pertemps