Multilingual Customer Service Administrator

Lloyd Recruitment Services are pleased to be working with a reputable business in East Grinstead who are currently in search of a Multilingual Customer Service Administrator on a 6-month temporary contract.

Please note:

Fluency in French, Spanish, German, or Italian is a crucial requirement for this temporary role starting between March and September. A rota is provided to cover a 35-hour working week, 5 days across 7. Full training will be provided.

The role:

As a Multilingual Customer Service Administrator, you will provide a practical, professional, and efficient response to requests from policy holders and coordinate the assistance in line with the policy limits and the company procedures.

We are seeking individuals to provide comprehensive assistance to customers reaching out to the Emergency Services department, offering appropriate help, support, and guidance for incidents covered by our overseas holiday insurance.

What's in it for you?

• 13 - 14 per hour (full or part time hours available)
• Starting March 2024
• Hours: Shift work which includes weekends
• Must be able to commit to 2 weekends per month as a minimum

Key Tasks/Accountabilities:

• Efficiently manage all incoming and outgoing telephone calls and emails in a professional and courteous manner
• Maintain clear and complete records of each assistance case, ensuring follow-through to completion
• Escalate any service failures or potential problems to the Deputy Manager or Business Manager
• Provide advice to customers and address queries regarding claims related to overseas policies

Essential Skills & Experience Required:

• Good standard of education, including an English Language GCSE or equivalent
• Proficient in French, Spanish, German, or Italian
• High level of organisational skills
• Ability to work effectively as part of a team
• Capable of managing multiple assistance cases and prioritising effectively
• Maintain composure and focus under pressure
• Driven by a commitment to providing the highest level of customer care and service
• Excellent verbal and written communication skills

Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer