National Account Manager

We are delighted to be working with an ambitious, forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. This business supports their customers with a range of products and services to meet their needs.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

The role of Account Manager is really important to us. You will be responsible for a high quality of service provided to customers through consistent adherence to processes and procedures.

Your responsibilities day to day will be…

Deliver a proactive Contact Strategy to customer base

Deliver a proactive review strategy for all customer base

Drive upselling and cross-selling within customer base, including the build of a sustainable pipeline Deliver a retention strategy to help reduce churn in line with expectations

Demonstrate excellent commercial acumen to help maintain margin within customer base and to drive GP within customer base new sales

Develop strategic relationships with all clients with more than 10 connections

Demonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframes

Have a positive attitude toward customers in all interactions and establish positive rapport

Follow all processes and procedures that are put in place which may change from time to time

Always keep systems up to date and accurate

What do we expect of you?

• Excellent communications skills both oral and written
• Able to demonstrate a professional and proactive approach
• Knowledge and experience in dealing with customer queries and issues and the ability to bring to a satisfactory resolution.