Neighbourhood Administrative Officer

We are currently recruiting an experienced Administrative Officer to join our Neighbourhoods team on a permanent basis. We are looking for someone with good attention to detail, who can work well as part of a team to deliver an administrative service to our allocations and wider neighbourhoods team.

Monday to Friday 08:30 - 17:00

About us

We are social housing landlord and think our vision of Improving Lives Incommunities says it all!

Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on our 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.

We are striving to do everything we can to ensure we are an inclusive organisation. Our workforce is representative of our customer base and we are a workplace where everyone can feel at home.

Responsibilities

• Prepare and assist with tenancy sign ups, ensuring the correct documents are arranged for new customers.
• Communicate with a large team of Neighbourhood Housing Officers and supporting their needs.
• Provide a clerical and administrative support service to the team, including taking minutes, maintaining manual and computerised records and filing systems, post distribution and maintaining office supplies.
• Assist in the preparation of statistics and management information for monitoring purposes.
• Make outbound calls to customers where necessary in order to obtain clarification on information.
• Occasional face to face interactions with customers at the office to terminate tenancies.

About you

• Have experience of answering queries and problem solving.
• Are able to juggle work priorities within a busy work environment.
• Can work on your own initiative, researching information to resolve problems and respond to enquiries efficiently.
• Can organise and manage your own workload in order to prioritise and meet deadlines.
• Enjoy working as part of a team, supporting colleagues to achieve work targets.
• Are adaptable and flexible in order to meet changing work priorities.

Requirements

• Previous experience of dealing with customers both face to face and over the telephone.
• Excellent IT skills in order to be able to maintain databases, monitor statistics and interrogate and update systems.
• Good written and verbal communication skills in order to be able to compose letters and deal with people from a wide range of backgrounds.
• An understanding of and commitment to the principles of equality, diversity and inclusion, including the ability to apply these principles in the course of the job.
• An ability to understand, interpret and apply policies and procedures correctly and appropriately.

Benefits

• Starting salary of £26,168 which rises to £27,854 per year (Figures as of April 2024)
• West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
• Hybrid working - 3 days per week in the office
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• 26 days starting holiday which increases with service plus bank holidays
• Training, development, and qualification opportunities
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.