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SalaryNeighbourhood Assistant
Salary: £24,380
Location: Manchester, Greater Manchester
Permanent, Full Time
Hours: 35 hours - Monday – Friday (Agile Working)
Closing date: 15th February 2024
Interview date: Potentially 13th February 2024
Interview location: Soapworks, Colgate Lane, Salford, M5 3LZ
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow.
This role will help us to do this by providing a professional administration support service for lettings, tenancy management and rents activities. You will be responsible for delivering all key administrative duties for these functions, ensuring customers are receiving an excellent customer experience in line with our customer service standards.
In this role, you will be responsible for
Ensuring that all customers’ needs are considered and provide administration support services that allows services to be tailored accordingly.
Taking ownership for resolving customer and colleague enquiries.
Effectively managing incoming and outgoing post for all Tenancy Services departments.
The efficient processing of web applications on a weekly basis, ensuring no backlog occurs and customers are updated accordingly.
Providing administrative support in the updating of housing applications, termination and creation of tenancies.
Completing pre-termination interviews at the point of receiving notice.
Setting up repayment agreements on the system and working through weekly special agreements report.
Updating and amending of any tenancy details on our Housing Management system
Administration activities relating to rent management.
We need people who are
Experienced in working in social housing and/or the delivery of customer focused services.
Experienced in dealing effectively with diverse range of customers.
Highly organised with excellent communication, decision-making and workload management skills.
Able to identify solutions to problems and implement changes.
Educated to GCSE Grade C or above (or equivalent) in English Language and Maths.
Commitment to Customer Care and the delivery of quality services to all customers.
IT literate including Microsoft Office 365
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
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