Neighbourhood Officer

Hours of Work: 35 hours per week
Closing date: 15 March 2024
Interviews: 18 / 28 March 2024
At MSV Housing we’re committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officer with good communication and organisational skills to join our established team. Reporting to a Neighbourhood Manager our Neighbourhood Officers manage a patch of properties to deliver a customer focussed Neighbourhood service to our customers.
What will you be doing;
Building and maintaining good landlord / tenant relationships ensuring compliance of both tenants and landlord obligations.
Management of rent arrears, case management of high level rent arrears and Court proceedings. 
Case management of legal proceedings from preparation of court paperwork, ensuring compliance of pre-action protocols up to and including presenting the case in court as and when required.
Visits to customer’s homes, inspecting properties and addressing any tenancy related issues and making appropriate referrals where necessary.  
Completing regular inspections of our neighbourhoods and resolving any estate management issues
Working closely with our Community Safety, Asset Management Team and partners to resolve issues that impact the community. 
What we are looking for;
Knowledge of the full range of Neighbourhood Management Services
Experience of working in communities
Good Standard of education and skilled with Microsoft packages
Experience of working to deadlines and prioritising work
Passionate to provide a high standard customer focused service
Level 5 in Charted Institute of Housing would be desirable
We offer a range of great benefits including:
Essential car user allowance to support you with car running costs
Flexibility on where you work with home working kit provided
25 days holiday per year and bank holidays, increasing to 33 days holiday plus bank holidays in April 2024 and a holiday buy scheme.
Company pension scheme with up to 10% matched contributions
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and be able to apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact Shaheen Yousaf, Neighbourhood Manager on 07971233686.
Interviews are scheduled to take on 18th / 28th March 2024 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

Proud member of the Disability Confident employer scheme