Neighbourhood Officer

Neighbourhood Officer  

Coventry/ Hybrid 

£28,606 - £33,683 (depending on experience and skills) 

Basis: Full Time 

Work Pattern: Monday to Friday, 37 hours per week 

Type: 1 x Permanent and 1 x 18 Month Contract                             

We are brave, we are ambitious, we are honest, and we are Citizen! 

Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas. 

As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.   

In housing you can make a real difference, the role of Neighbourhood Officer will involve: 

Overseeing tenancy management and estate issues. 

Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues. 

Dealing with sensitive safeguarding matters 

Carrying our regular block and estate inspections. 

Involvement in the management of new build properties for all tenancy management issues. 

Conducting tenancy reviews for all properties within the allocated patch 

Reviewing service charges and depreciation 

As Neighbourhood Officer, we need you to have:  

Ability to carry out interviews to discuss sensitive customer issues 

Excellent I.T Skills 

Ability to develop successful professional relationships with partners to achieve positive outcomes 

Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service 

Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict 

Highly self-motivated, able to act with integrity and show drive and enthusiasm 

Current clean driving licence and access to a car 

We would be excited if you have: 

Experience working with a Social Housing Provider or similar customer facing role 

Ability to be innovative and look for ways to improve customer experience 

Our people are everything and we offer:  

Opportunities for salary progression, which is directly linked to performance reviews 

IT equipment to allow some optional home working 

‘Live work better’ scheme which actively encourages work-life balance  

Annual leave starts at 25 days per year, increasing with length of service 

Enhanced family leave 

Company Pension – Citizen matches up to 10%  

If part of the pension scheme you are entitled to Life cover (three times your annual salary) 

Organisational Sick Pay (benefit increases with length of service) 

EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling 

Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more! 

Recognition through our Employee Excellence Awards 

Representation opportunities on our Staff Consultative Forum 

Access to Citizen’s Wellbeing platform 

Employee Excellence Awards (winners receive extra days annual leave that year) 

Occupational Health 

We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave 

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect.  As part of our recruitment process, we carry out robust safeguarding checks. 

This post is subject to a Basic DBS check (Disclosure and Barring Service). 

Closing date: Friday 2nd February 2024 

Interview date: Thursday 8th February 2024 

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.