Neighbourhood Officer

Berneslai Homes has 3 exciting opportunities for a Neighbourhood Officer to join their team. These roles are full time (37 hours), based in Barnsley with the ability to work agilely. 2 posts are permanent and the third is fixed term until 17 January 2025. In return, you will receive a competitive salary of £29,269 to £32,076 per annum plus benefits.

About the company:

Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey and we’ve developed a number of new positions to make sure we have the right resources and people to fulfil our vision: Creating great homes and communities with the people of Barnsley.   

The Neighbourhood Officer role:

We have three exciting opportunities to join our Neighbourhood service as Neighbourhood Officers!

As part of these key front-line posts, you’ll deliver a proactive practical and visible customer focused tenancy and estate management service, to make a real difference to our customers and the communities that we manage.

We believe working on an agile basis enables us to adapt to our customers’ needs. As this is a front-line customer facing role there is an expectation for your working hours to be within our key business hours, however we’re more than happy to discuss our agile working packages!

Key duties and responsibilities of our Neighbourhood Officer:

• Deliver a highly visible, proactive tenancy and neighbourhood management service.
• To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required.  
• Responsible for the day-to-day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
• Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed.
• Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent.
• Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities.
• Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel)
• Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader
• Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment.

What we’re looking for in our Neighbourhood Officer:

• NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience / transferable skills
• The ability to communicate with residents and colleagues effectively.
• Experience in social housing, including estate management and tenancy management or community safety related work.
• Experience working with software applications including Microsoft Office and bespoke IT Systems
• The ability to organise and prioritise own workload with minimal supervision.
• Willingness to work flexible hours to meet the needs of the service.
• The ability to travel as necessary to meet the needs of the post.

What you might be asking is, why work for us?

We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

If you feel that you have the skills and experience required to become ourNeighbourhood Officer, please click ‘apply’ today. We would love to hear from you!