Network Engineer

The company

This business has a focus on improving society by considering social outcomes. They aim to transform businesses, communities, and opportunities for their employees. They have recently made the North East their technical HQ and have extensive opportunities for all who join them on their mission to revolutionise technology across the business. With a view of St James Park and an award-winning IT service, this team will grow into a Newcastle tech giant over the next few years.

The role

This role is a mixture of project work and BAU. Within the Network Services Team, you will oversee the day-to-day operation of the 3rd line Network Support service, whilst making proactive changes to drive efficiencies within the network. You will ensure the business applications perform to a high level whilst adhering to policies and procedures.

• Provide highly efficient and effective service to the business in network and security infrastructure, data centres, and server rooms,
• Assist with configuration management and auditing of all infrastructure services.
• Monitor systems, alert and remediate issues
• Assist with auditing of network infrastructure and data center services.
• Assist in updating documentation to reflect the exact systems configuration.
• Regularly update all tickets and provide written reports.
• Perform day-to-day activities and checks as part of the ongoing maintenance of assigned services, ensuring that they are carried out in a timely manner and that a forward schedule of maintenance and upgrades is implemented.
• Build and maintain relationships with global and regional teams, and attend regular meetings with global functions.

The requirements:

• CCNA or CCNP Qualification (Cisco)
• Experience with Network and hosting concepts
• Experience working with Checkpoint, Cisco, FortiGate Firewalls and/or Cisco Meraki.
• Experience troubleshooting and diagnosing network issues on cloud-based services.
• Experience using ServiceNow or similar ITSM Tools
• Knowledge of ITIL Service Management practices

Benefits include: 

• Competitive pension scheme
• Life insurance
• An annual professional institution subscription
• Private BUPA Healthcare   
• Continuous development opportunities
• Agile/flexible working
• Enhanced parental leave; shared parental leave policies – for parents and care givers
• Annual company performance bonus scheme
• Flexible benefits that suit you, including cycle to work & interest free season ticket loans
• Regular local social and networking events
• The opportunity to make a difference; learn more about our social outcomes 

Monday – Friday / Permanent/ 37.5 Hours / Hybrid Working 3 days in office/ Central Newcastle

Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee

You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion