New Claims Team Leader

New Claims Team Leader
Diss, Norfolk
The Company
At Lancaster Gate Assistance, we offer market-leading claims services to the motor Insurance industry, focusing on two-wheeled vehicles.
We provide innovative claim solutions to the motorcycle insurance industry and their customers, and we’re able to deliver a hire bike anywhere in the United Kingdom within 24 hours!
We’re currently looking for a New Claims Team Leader to join our New Claims Team on a full-time, permanent basis.
The Benefits
- Competitive salary
- 21 days’ holiday, increasing with service
- Up to £150 performance & attendance bonus per quarter
- Continuous training and development with support given by our expert team
- Pension contribution
- Free parking
- Regular social events and team nights
- Employee Assistance programme – legal advice, counselling and much more
- Wellbeing activities
- Cycle to work scheme
- Opportunities to undertake recognised qualifications
- Overtime Available
This is a great opportunity for a professional with New Claims experience reporting to take the next step in their claims assistance career with our leading organisation.
From day one, we will be committed to your career development, with countless opportunities for training and support, you’ll be able to elevate your skill set with our expert team.
The Role
As a Team Leader, you will act as the first point of contact for our staff who are handling New Claims from our policyholders, who have been involved in road traffic accidents.
You will be responsible for assisting us to ensure we are providing a service to our customers and converting all available opportunities and driving results for our business.
Dealing with all aspects of New Claims, you will manage communications with clients, the responsible party, their insurers, solicitors and various other parties involved in the process.
You will also utilise our case management system to follow up on any outstanding issues, such as witness reports and third-party details.
Additionally, you will:
- Sell our services to clients and any associated parties
- Arrange for the delivery of credit hire vehicles
- Provide a general administrative service
- Act as key holder for opening and closing the office at the start and end of a shift
- Support staff and provide 121 feedback
- Undertake audits
- Promote services to drive the numbers
About You
To be considered as a New Claims Team Leader, you will need:
- Experience in New Claims reporting (FNOL)
- Excellent communication skills
- A passion for supporting our team members
- A commitment to driving the results of the business
Other organisations may call this role Claims Advice Specialist, Senior Claims Co-ordinator, Claims Advisor, or Claims Advice Supervisor.
Webrecruit and Lancaster Gate Assistance are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re ready to take your next step as a New Claims Team Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.