Job Title: Finnish speaking Customer Account Manager

The Skills You Need: Fluent Finnish and English both written and verbal, Solid customer support experience.

Your New Salary: £28k-£30k + benefits.

Location: North London

Hybrid: 3 Days at home and 2 days in the office

Perm

Start ASAP

Working hours: 37.5 hours per week (Half to 1 hour lunch break)

To be successful in this role our client has said it is essential that candidates:

• fluent in Finnish and English, both written and verbal
• have solid customer service support experience

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

What You'll be Doing:

• Manage a portfolio of customers meeting their day to day requirements
• Take responsibility for customer loyalty within the remit of the role
• Reassure customers, educate and train them in best practice
• Take responsibility for account retention within the remit of the role
• Find solutions to problems
• Resolve problems efficiently with minimum impact on the customer
• Communicate effectively with customers and colleagues: gather, interpret and act on information
• Demonstrate good office skills: IT literate, time management, prioritisation and organisation

The Skills You'll Need to Succeed:

• Fluent in Finnish and English, both written and verbal.
• Previous experience in a customer Service support environment
• Strong Microsoft Office skills
• Excellent and building and maintaining customer relationships
• Excellent telephone manner
• Good at problem solving and investigating sometimes complex queries
• Ability to grasp in-house systems quickly
• Ability to multi task and resolve problems
• Strong work ethic with desire to achieve and maintain high standards
• Works well under pressure and to deadlines

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

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