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SalaryNew Store Opening! We are currently recruiting for a Customer Service Manager to join our new team in The Mall, Blackburn! This is a brand New Store and we are looking for colleagues to join the team on a permanent basis. This is a full time role and being flexible with your working pattern will be essential.
As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.
You will also:
- Drive a team to deliver personable, polite and prompt service in the checkout area
- Act as a role model displaying exceptional service to our customers
- Be highly visible and approachable to customers and colleagues
- Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
- Ensure compliance of company stock control procedures within the appropriate timelines
- Ensure company property, cash and stock are secure at all times
- Play a vital part in continuing to make our stores a fun place to work!
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
It is essential that applicants have the following:
- Experience of managing a small team, in a fast paced retail environment
- Strong numerical and problem solving skills
- A flexible approach and a ‘can do’ attitude
- The ability to think on your feet
At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! For further information, please click here
Our roles don’t tend to be around for long, so apply now to avoid disappointment!
We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.
