AddressJob Number 24051484
Job Category Rooms & Guest Services Operations
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the world’s largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.
POSITION SUMMARY
Monitoring Property Operations
· Monitors and ensures compliance with all Guidelines to Operations.
· Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
· Manages all period-end inventories.
· Directs, monitors, and assists all overnight staff.
· Ensures guest tracking scores and employee opinion survey goals are achieved.
Supporting Profitability and Revenue Goals
· Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
· Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
· Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
· Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
· Administers plans and actions to keep chargebacks and rebates to a minimum.
· Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
· Manages employee hours.
· Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
Finance
To establish a guest account upon registration, as per Hotel and Company policies, for direct billing, credit card and cash payment.
To be fully aware of all third-party payment restrictions, as per procedures.
To fully understand, and comply with, Hotel Company cashiering procedures.
To audit and balance each day’s shift, prepare daily banking, and report any discrepancies.
To complete and understand the Credit Limit Reports and ensure that appropriate action is taken.
Security
To maintain security of all Hotel assets, and to report any loss or damage to the Shift Leader.
To comply with the Data Protection Act regarding the disclosure of information
To complete security patrols of the property each shift throughout the night as per the checklist.
Managing and Conducting Human Resources Activities
Ensure associate shifts are rostered & recorded on Kronos workforce management, ensure daily/weekly checks are performed in a timely manner.
Ensure the Oracle system is maintained with regards to holidays/sickness and other absences.
Ensure appropriate training is delivered to the team i.e H&S, Marriott training & discipline specific.
Experience:
· Previous Front Office experience essential.
Skills and Knowledge
· Strong Communication skills (verbal, listening, writing)
· Resilience & ability to adapt swiftly to changing situations
· Ability to influence others positively
· Attention to detail
· Opera/Marsha knowledge
· IT skills
MANAGEMENT COMPETENCIES
· Adaptability
· Communication
· Problem Solving and Decision Making
· Professional Demeanour
· Building and Contributing to Teams
· Driving for Results
· Planning and Organizing
WHAT WE CAN OFFER YOU
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit.
Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
Recognition programs
Meals at work
Uniform
Enrolment of Perks at Work - Access to unlimited deals of retailers and more
20 days holiday increasing with service of service plus bank holidays
Cycle to work scheme
Play Golf for free and preferential rates for family & friends
Free gym access
Pension & Life Assurance
Awards and recognition celebrations and many more….
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
