Night Manager

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A (NIGHT MANAGER) AT (THE GANTRY HOTEL)

What you'll be doing...

This is a hands-on role and the successful applicant must be able to display great leadership skills, deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care.

You ideally are an experienced Night Manager who has worked in a branded hotel and had success managing a team. Previous experience with Hilton systems would be preferable but not essential criteria.

As Night Manager, you will oversee the night-hour supervision of the Front Office Night Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

This role is responsible for managing the first impressions of our Guests and, therefore, you need to have good problem-solving skills and flexibility to respond to a variety of work situations. As a Night Manager, you have to maximize room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities; and demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.

WHAT WE NEED FROM YOU

We hire mostly on personality potential but here are a few of our requirements...

We're looking for an individual who has;

• Ability to work as part of a team and be flexible to adapt to business needs
• The ability to learn multiple IT systems and be computer literate.
• Act by all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses when required.
• Act by policies and procedures when working with front-of-house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends family with Hilton Worldwide
• Extra day of holiday for your birthday
• Life Insurance
• Pension
• Free meals on duty saving you over £1000 per year
• Career progression
• Hapi benefits app with plenty of high street and supermarket discounts
• Great working experience
• Employee Assistance Programme

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief, and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

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