Night Porter - Stone, Stafford

Night Porter - Stone, Stafford
Night PorterAs the Night Porter, you will represent the Hotel during the night. The Night Porter will also assist the Head Receptionist in all aspects of the department including but not limited to operations, planning, staffing and payroll in accordance with hotel policies and procedures. The Night Porter provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Great things happen when people get together in our spaces to meet and spaces to sleep at Yarnfield Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.Yarnfield Park is a Conference and Event venue which is conveniently located and easily accessible from Stone in Staffordshire, just minutes from the M6.Set in the quiet village of Yarnfield, the 336-bedroom Hotel has 53 conference, event, and training rooms with the 2 largest spaces holding 400+ guests. The hotel has a very strong and diverse base of clients and with the launch of 'CONNEX' our new conference and training space we now can have over 2000 guests on site per day.We combine our spaces with a bigger family. Yarnfield Park is part of The Venues Collection - a division of Levy UK + Ireland.
More about the roleThe duties and responsibilities of our Night Porter will vary each day, here are some that your role requires:

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Inform all Overnight staff of nightly activities, group, and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Act as manager on duty for the hotel in the absence of the Nights Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Occasionally Assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guests stay.
• Ensure the accurate completion of the daily night audit in a timely fashion.

About UsPart of Levy UK+I, we are a grouping of five easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.Job Reference: com/1403/M25413/52629366/SULevy UK+I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!