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SalaryNight Receptionist
Created in 2017 by Soho House Founder Nick Jones, The Ned originated in the former Midland Bank headquarters in London, designed by Sir Edwin ‘Ned’ Lutyens in 1924. The space includes private members’ club Ned’s Club and a private events floor, alongside ten restaurants and 250 bedrooms which are available to the public.
The Ned and Ned’s Club expanded in 2022 to include The Ned NoMad in New York and The Ned Doha. Each property is slightly different depending on its location, but the ethos of The Ned remains the same; to create a space for like-minded professionals to meet, work and have a good time.
What’s the role?
Receptionist
What will you be doing?
Always thinking with the guest in mind, you’ll provide a warm, welcoming and friendly demeanour- Acting as the primary point of contact for all guest arrivals and departures, ensuring reservations are checked in and out correctly
- Communication across our business is critical to success, so you’ll collaborate closely with your colleagues and operate as a highly functioning team
- Take a proactive approach to resolve any billing inaccuracies by completing daily credit procedures
- Strive to solve any guest queries or concerns using creativity and initiative
- Help keep the department organised with various administration tasks such as emails, stock takes and daily checklists
- You’ve got great experience in understanding, delivering, and exceeding guest expectations, with at least one year experience in a similar role and environment
- The Ned is fast paced, so we are looking for someone with the ability to multitask and work in a busy environment
- Opera PMS Knowledge is a desirable skill for this role
- Shift patterns are 4 days per week 10pm - 8.30am (10.5 hour shift).
Where’s the office?
We’re in the beautiful old Midland Bank building in the City of London, just next to Bank station and well-connected for all of London’s public transport. Our Reception is on the ground floor at the heart of the building, surrounded by our iconic Nickel Stage and ten restaurants.
What can The Ned give you?
One of the most competitive salaries in the industry- Opportunity for uncapped earning potential through upsells
- Complimentary meals on duty in our team restaurant, Neddy’s, including a monthly payday breakfast
- Amazing learning and development programmes to help progress your career
- Discounted rates at The Ned’s around the world for staying and eating – because we want you to experience our products (and some for your friends and family too)
- Wellbeing and health benefits to keep you in top shape, including access to Benefit Bank, our exclusive partnership with Reward Gateway
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please do let us know of any specific needs you may have during your interview.
All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as a Night Receptionist
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
