Night Receptionist Supervisor

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

The primary focus of the role is to support the Front Office Manager, by assuming responsibility for running the Night operation in the hotel. Supervise the Nights team in order to maximise guest satisfaction, profit contribution and staff motivation. Maintain high standards of service whilst ensuring that all associates adhere to company policies, procedures and brand standard.

Experience:

• Previous front office experience essential. Marriott background preferred.

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Opera/Marsha knowledge
• Attention to detail
• Computer skills

Education or Certification

• Good level of English essential.
• NVQ Level 2 (or equivalent) in hotel reception

Specific Duties:

• To effectively manage the Night team to maximise productivity, staff, guest satisfaction and profit.
• To supervise and ensure that associates are carrying out their duties effectively, and to oversee and react in areas that require immediate attention.
• Ensure that all necessary measures are taken for the security of monies, floats, keys and safety deposits and that all stocks are accounted for at all times.
• Monitor departments efficiency through GSS, and any other available reporting medium, ensuring a high level of guest impact at all times.
• To train and develop all associates within your areas of responsibility so as to improve standards, product knowledge, and the awareness of attention to detail and presentation through Departmental Inductions, New Hire Training, and any other tools available through the company
• To ensure that adequate staffing levels are maintained at Nights and that all steps are taken to ensure that recruitment and retention of associates are given top priority.
• To control staffing levels and wage costs in line with the sales of the hotel by ensuring effective and fair rota’s and using labour scheduling where available.
• To complete departmental forecasts on a weekly basis and review actual against target/potential and suggest reasons for variances.
• To have a thorough understanding of the Oracle system and use it to its full potential on a daily basis covering such areas as I Procurement, Expenses, Payroll and HR.
• To adhere to the Marriott Brand Standards at all times within your department.

What we can offer you:

• Additional leave
• Canteen
• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free fitness classes
• Free parking
• On-site gym
• On-site parking
• Referral programme
• Sick pay

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.