Address
Form of work
SalaryNOC 1st Line Network Engineer
Corsham
£30,000 to £35,000
Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Benefits:
- Private medical health cover
- Medicash cover
- Life assurance scheme
- Season ticket loans
- Birthday day off
- 25 days holidays + Bank Holidays + Buy Back Holiday scheme
Responsibilities:
- Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained, the ticketing system is fully up to date.
- Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
- Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution.
- Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover.
- Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant.
- Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required.
Knowledge and experience required:
- Minimum 1 + years’ experience in a Service Desk/NOC environment
- Experience in working with Cisco routers and switches - minimum CCNA desirable
- Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable.
- Must obtain/retain SC clearance
Working Hours:
Must be able to commit to the Shift patterns - 4 on/4 off, on-site (even for the night shift) 2 days, 2 nights (6am-6pm)
Must be close proximity with a vehicle
Interested?
Apply now and we can discuss this in more detail and provide you with a more detailed job description.
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