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SalaryLocation: TR14 8SX
Salary: 10.90 per hour PAYE or 14.41 per hour Umbrella
Shift: Monday to Friday working 9AM to 6PM (Apply online only .
Temporary contract until at least May 2024 with potential for extension.
We are recruiting for a Customer Services Advisor working within the Contact Advisor team. Experience working in a similar role is essential ideally with taking payments and general administration. Must be IT literate, able to use Microsoft Office Suite, and be comfortable using the phone for making/taking inbound/outbound calls. Ideally working towards or willing to work towards NVQ 3 Customer Care and ECDL qualification or equivalent.
Role responsibilities:
- Deal with receipts of payments (for cash, cheques and card payments) and preparation of associated paperwork in an efficient and effective manner.
- Deal with customer's complaints in accordance with the Complaints process, advise customers of the applicable procedures, proactively resolving complaints wherever possible and recording them as advised and escalate to Service Recovery team if required.
- Contact customers to monitor satisfaction and quality control checks.
- To resolve customer enquiries by telephone, electronically, post or face to face (including assisting with the filling in of the appropriate forms).
- Receive requests, assess and establish the reason for the request, together with its urgency, and taking prompt, appropriate action in accordance with procedures and instructions for all services .
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
